24x7x365 Technical Support - Support Matrix & Links
Info X's commitment to customer satisfaction drives us to be the most knowledgeable, dedicated, and responsive technology distributor in the world. Info X customers' calls and electronic service requests are transferred directly to a Support Engineer at our Support Solutions Center. Through Info X's Support escalation procedure, the urgency of a customer's problem is quickly classified within the parameters of Info X support matrix. Info X's Technical Support team is comprised of highly trained engineering personnel who work closely with you and your IT staff.
Our technical team's sole focus is Fibre Channel and Storage Connectivity products. Info X Support Engineers advise customers of system modification and/or system change recommendations when applicable. By specializing in storage products, the Info X Technical Support Engineers have been able to amass an unsurpassed wealth of SAN expertise.
Should the need for technical assistance arise, customers only need to place one call to the 24x7x365 Info X Support Line. We have immediate access to top tier support at all of the Fibre Channel industry's leading manufacturers. Your Support Engineer will work with you or with the manufacturer until a satisfactory resolution is reached.
Call our Toll-Free support line at 1-800-463-9998 (option 3) or e-mail us at support@info-x.com anytime 24x7x365. Support inquiries are responded to within one hour.
Have a question concerning compatibility, configurations, and driver performance? Contact our knowledgeable Sales Team Toll-Free at 1-800-463-9998 or e-mail us at sales@info-x.com. They can answer almost any question that you may have. Need an RMA? Info X customers should complete our online RMA request form to request replacements for defective products and/or credit. Note: The RMA Department is available between the hours 8:30AM-5:30PM EST. Requests received before 5:00PM EST are generally processed the same day. See our Terms & Conditions section for details.
PRE-SALES SUPPORT
Pre-Sales Support - Our Expert Sales staff can recommend the products that best compliment your storage environment. Our salespeople are trained in depth by the manufacturers and are your best resource for properly configuring storage networking environments. Call us Toll-Free at 1-800-463-9998 or e-mail us at sales@info-x.com for more information.
POST-SALES SUPPORT
When it comes to troubleshooting H/W and S/W issues within your storage environment, our support staff is second to none in the industry. Both Standard and EMC E-Lab Tested HBAs are supported by our staff 24x7x365 for three years from the date of purchase. In addition, all HBAs sold through Info X come with FREE advanced replacements. Call our support staff at 973-386-1411 (option 3) or e-mail at support@info-x.com with all your support issues.
